Refund & Cancellation Policy
How deposits, cancellations, and refunds work for merchandising analytics engagements with Pulse Gridpoint Co., Ltd.
Eligibility
Refunds apply to fees paid for confirmed engagements described on this site — seasonal assortment reviews, category briefings, markdown timing studies, and open-to-buy visual packs. This policy does not cover third-party vendor costs or software licenses, which we do not sell.
Timeframe
Cancellation notices must be sent in writing to hello@pulse-gridpoint.click. The notice date is the business day we receive your email during Bangkok office hours.
Full and partial refunds
- Cancel 14 or more days before a scheduled briefing or kickoff: full refund of fees paid for that engagement, minus any non-refundable deposit portion stated in your confirmation (if none is stated, deposits are refundable in this window).
- Cancel 7–13 days before: 50% refund of fees paid for unused work.
- Cancel fewer than 7 days before: no refund of the deposit; remaining prepaid fees for work not started may be credited toward a rescheduled date within three months.
Work already started
Once category mapping or pack drafting has begun, fees for completed stages are non-refundable. We will itemize completed stages and refund or credit only the unused remainder according to the schedule above.
Non-refundable items
Travel booked at your request outside Bangkok after you approve the estimate, rush premiums for timelines under five business days, and printed board production already ordered for a committee date are non-refundable once incurred.
Deposits
Season engagements typically require a 40% deposit to reserve analyst time. Deposits secure the kickoff window stated in your confirmation.
Rescheduling
You may reschedule once without penalty if you give at least 7 days’ notice and a new date within three months is mutually available. Further reschedules may incur a 10% administrative fee.
No-shows
If your team does not attend a confirmed briefing without prior notice, the session fee is forfeited. We may offer a paid makeup session subject to calendar space.
Refund process and method
Email hello@pulse-gridpoint.click with your engagement reference and reason. Approved refunds are returned to the original payment method within 14 business days after approval. Bank transfer fees charged by intermediary banks, if any, are deducted from the refunded amount when unavoidable.
Contact
Refund requests: 022412329 · hello@pulse-gridpoint.click · Street: 767 Nakornchaisri Road; City: Dusit; State/province/area: Bangkok; Phone number: 022412329; Zip code: 10300; Country calling code: +66; Country: Thailand